Unit 302

E1 Studios

7 Whitechapel Road

E1 1DU

London

UK

Working hours:  

 

Monday - Friday         10am - 7pm

Registered company 10169215

By appointment only

hello@crossspotstudio.co.uk

07771151046

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© 2019 by CRSS Group Limited

Privacy Policy

 

Last Updated 24/05/2018

 

CRSS Group Limited is committed to protecting your privacy and takes it's responsibilities regarding the security of customer information very seriously. This privacy policy explains what personal data we collect about you, how and why we use it, who we disclose it to, and how we protect your privacy.

 

1. WHO IS RESPONSIBLE FOR YOUR DATA

Our Privacy Policy applies to the personal data that CRSS Group Limited collects and uses.

References in this Privacy Policy to “CRSS Group Limited”, “Cross Spot Studio”, “we”, “us” or “our” mean CRSS Group Limited, a company registered in England and Wales:

 

CRSS Group Limited

The Retreat

406 Roding Lane South

Woodford Green

Essex

England

IG8 8EY

With registration no 10169215

 

We control the ways your personal data are collected and the purposes for which your personal data are used by CRSS Group Limited and are the “data controller” for the purposes of the UK Data Protection Act 1998, EU General Data Protection Regulation (GDPR), PCI-DSS, and European data protection legislation.

 

​2. PURPOSE AND LEGAL GROUNDS FOR PROCESSING YOUR DATA

•To sell our products and services to you and carry out any logistics for delivery or return of goods and services

This purpose allows CRSS Group Limited to lawfully process your data for legitimate interests (GDPR 6F) and our legal obligations to your country’s tax and revenue authorities.

• To inform, inspire and engage with you about our products and services

This purpose allows CRSS Group Limited to seek your consent to process your data for communication, education and marketing purposes (GDPR 1). Without your explicit consent, CRSS Group Limited will not process your data for this purpose.

The purpose and lawful basis for processing your data may change from time to time, where this policy will be updated.

 

3. CONSENT

 

From 25th May 2018 your consent will be an explicit action; we will not use defaulted opt-in checkboxes or include your personal data for marketing purposes.

However, by ordering from us, you enter a contract with us and we will be able to use your personal data to communicate with you about your order.

We will not contact you if you have withdrawn consent, you can grant or withdraw your consent at any time by contacting us at hello@crossspotstudio.co.uk

 

You can opt out from direct marketing by the following means:

Following the instruction in each marketing post, there is an unsubscribe link at the bottom of every email.

 

If you prefer, you can send an email to hello@crossspotstudio.co.uk with the header “Unsubscribe”. We ask that you allow 28 working days to complete any unsubscribe request.

 

4. PERSONAL DATA WE COLLECT ABOUT YOU

 

When using the term “personal data” in our Privacy Policy, we mean information that relates to you and allows us to identify you, either directly or in combination with other information that we may hold. Your personal data may include for example your name, your contact details, information relating to your order (e.g. your order references), body measurements or information on how you use our website.

 

For more information on the parties who may share your personal data with us, please see section 11 below.

 

We may collect and process the following categories of information about you:

 

CATEGORY OF DATA COLLECTED / HELD

WHEN WE PROCESS SUCH DATA

 

Name and surname and your contact/business details

(email address, telephone number, postal address)

 

When you create an account on our website

When you purchase our products and services

When you take part in our competitions

When you choose an offer we make available on our website

When we undertake market research when you have consented to be included in phone, email or workshop surveys

 

Information about your transaction, including your payment card/bank account details, VAT registration number, company registration number, body measurements)

 

When you purchase our products or services

 

The communications you exchange with us (for example, your emails, email attachments, letters, calls, or your messages on our online chat service)

When you contact Cross Spot Studio or you are contacted by us

 

Your social media account ID

 

When you interact with us on social media

 

When we target social media posts

 

Your posts and messages on social media directed to Cross Spot Studio

When you interact with us on social media

 

Your feedback

 

When you reply to our requests for feedback or participate in our customer surveys

 

Information that could reveal your racial or ethnic origin, physical or mental health, religious beliefs or alleged commission or conviction of criminal offences is considered “sensitive personal data” under the UK Data Protection Act 1998 and other data protection laws. We do not collect this data.

 

5. HOW AND WHY WE USE YOUR PERSONAL DATA

 

We use your personal data for the following purposes:

 

To manage your orders and provide our services to you. When you purchase from us, or seek advice, we use your information to perform our services in relation to your purchase or enquiry, for example to provide you with product/service, tailor specific advice to your project’s needs

 

To communicate with you and manage our relationship with you. Occasionally we may need to contact you by email and/or telephone for administrative or operational reasons, for example in order to send you confirmation of your purchases and your payments, to notify you when your order is ready for collection or to advise you of disruption and changes to your orders and/or deliveries.

 

Please be aware that these communications are not made for marketing purposes and as such, you will continue to receive them even if you opt-out from receiving marketing communications.

 

Your opinion is very important to us, so we may send you an email to seek your feedback.

 

We will use the communications you exchange with us and the feedback you may provide in order to manage our relationship with you as our customer and to improve our services and experiences for customers.

 

To personalise and improve your customer experience. We may use your personal data in order to tailor our services to your needs and preferences and to provide you with a personalised customer experience. For example, if you inform us about your preferred products, colours or style we will be able to send you inspirational tips and ideas relevant to your interests.

 

If you are in the process of making a purchase under your account and you leave our website before your order has been placed, we may contact you in order to help you easily complete your purchase.

 

To inform you about our news and offers that you may like. We may send you marketing communications, if you have indicated that you are happy to receive these, for example when you create an account on our website and you explicitly agree to receive such communications. You can also request us to send you marketing communications through managing your preferences in your account.

 

If you are happy to receive marketing communications, we will provide you with news from us such as new products that you may be interested in or services that you may like.

Please note that we do not share your contact details and other personal data with other companies for marketing purposes.

 

You can choose to opt out from receiving marketing communications at any time, by clicking on the relevant unsubscribe link at the bottom of any marketing related email you may receive from us.

 

If you prefer, you can also send an email to hello@crossspotstudio.co.uk with the header “Unsubscribe”. We ask that you allow 28 working days to complete any unsubscribe request.

 

To improve our services, fulfil our administrative purposes and protect our business interests. The business purposes for which we will use your information include accounting, billing and audit, credit or other payment card verification, fraud screening, security and legal purposes, statistical and marketing analysis, systems testing, maintenance and development.

 

To comply with our legal obligations, for example, our obligation to provide your information to local police agencies.

 

6. REQUESTING ACCESS TO YOUR PERSONAL DATA

 

Following a successful security process, you have a right to request access to the personal data that we hold about you. This could include purchase information relating to products and services.

If you have questions in relation to your personal data, please contact us at: hello@crossspotstudio.co.uk

 

7. YOUR RIGHTS

 

Right to portability:

 

Whenever Cross Spot Studio processes your personal data, by automated means based on your consent or based on an agreement; you have the right to get a copy of your data transferred to you or to another party. This only includes the personal data you have submitted to us.

 

Right to rectification:

 

You have the right to request rectification of your personal data if the information is incorrect, including the right to have incomplete personal data completed.

 

Your right to object to processing based on legitimate interest:

You have the right to object to processing of your personal data that is based on Cross Spot Studio’s legitimate interest. Cross Spot Studio will not continue to process the personal data unless we can demonstrate legitimate grounds for the process which overrides your interest and rights or due to legal claims.

 

Your right to object to direct marketing:

You have the right to object to direct marketing, including profiling analysis made for direct marketing purposes.

 

You can opt out from direct marketing by following the instruction in each marketing emails

If you prefer, you can also send an email to hello@crossspotstudio.co.uk with the header “Unsubscribe”. We ask that you allow 28 working days to complete any unsubscribe request.

 

How can you exercise your rights?

 

We take data protection very seriously and will process any enquiry in a prompt manner, please contact hello@crossspotstudio.co.uk

 

Right to complain with a supervisory authority:

 

If you consider CRSS Group Limited to process your personal data in an incorrect way you can contact us. You also have the right to raise a complaint to a supervisory authority.

You have a right to be forgotten and have data erased and / or stop being processed where the personal data is no longer necessary for the purpose of collection, you withdraw consent, when you object to the processing or to comply with a legal obligation, such as and not exhaustive;

You have an on-going matter with Customer Service

You have an open order which has not yet been shipped or partially shipped

You have an unsettled debt with Cross Spot Studio, regardless of the payment method

If you are suspected or have misused our services within the last four years

If you have made any purchase, we will keep your personal data in connection to your transaction for book-keeping purposes.

 

Encrypted system backups, held for up to 10 years. It is practically impossible to alter these backup files

 

Our anti-spam and email gateway. We maintain email archiving for security reasons, and your info may be kept in this archive. Access to this gateway is limited to named data controllers for Cross Spot Studio.

 

If you have questions in relation to your personal data, please contact us at: hello@crossspotstudio.co.uk

 

8. RIGHT TO RESTRICT PROCESSING

 

You have a right for your personal data to be stored but not processed. This is achieved through the withdrawal of consent.

 

You have the right to request that CRSS Group Limited restricts the processing of your personal data under the following circumstances:

 

If you object to a processing based on Cross Spot Studio’s legitimate interest, Cross Spot Studio shall restrict all processing of such data pending the verification of the legitimate interest.

If you have claim that your personal data is incorrect, Cross Spot Studio must restrict all processing of such data pending the verification of the accuracy of the personal data.

If the processing is unlawful you can oppose the erasure of personal data and instead request the restriction of the use of your personal data instead

If Cross Spot Studio no longer needs the personal data but it is required by you to defend legal claims.

If you have questions in relation to your personal data, please contact us at: hello@crossspotstudio.co.uk

 

9. SECURITY OF YOUR PERSONAL DATA

We are committed to taking appropriate technical and organisational measures to protect your personal data against unauthorised or unlawful processing and against accidental loss, destruction or damage to personal data.

 

As described in this Privacy Policy, we may in some instances disclose your personal data to third parties. Where Cross Spot Studio discloses your personal data to a third party, we require that third party to have appropriate technical and organisational measures in place to protect your personal data; however, in some instances we may be compelled by law to disclose your personal data to a third party, such as local police agencies, and have limited control over how it is protected by that party.

 

The information that you provide to us will be held in our systems, which are located on our premises or those of an appointed third party. We may also allow access to your information by other third parties who act for us for the purposes described in this Privacy Policy or for other purposes approved by you. Your personal data may be accessed by and processed outside the European Economic Area (the European Economic Area being the European Union and Iceland, Liechtenstein and Norway, also referred to as the “EEA”) - including by staff operating outside the EEA who work for us or for one of our suppliers or agents (this includes staff engaged in, among other things, the fulfilment of your order, ground handlers, and the provision of support services). Where your personal data are transferred outside of the EEA, we require that appropriate safeguards are in place.

We will retain your personal data for as long as we need it in order to fulfil our purposes set out in this Privacy Policy or in order to comply with the law, but for a period no more than 10 years.

 

10. COOKIES OR OTHER TRACKING TECHNOLOGIES

 

In order to improve our services, to provide you with more relevant content and to analyse how visitors use our website, we may use technologies, such as cookies, pixels or tracking software. Please be aware that in most cases we will not be able to identify you from the information we collect using these technologies.

 

For example, we use software to monitor customer traffic patterns and website usage to help us develop the design and layout of the website in order to enhance the experience of the visitors to our website. This software does not enable us to collect any personal data. In addition, in order to understand how our customers interact with the emails and the content that we send, we use pixels that allow us to know if the emails we send are opened or if the content of our emails is displayed in text or html form.

 

We also use cookies in our website or in our emails. Cookies are small pieces of information stored by your browser on your computer's hard drive. They enable you to navigate on our website and allow us to provide features such as remembering aspects of your last search to make subsequent searches faster. You can delete cookies if you wish; while certain cookies are necessary for viewing and navigating on our website, most of the features will be still accessible without cookies.

 

11. SHARING YOUR PERSONAL DATA

 

We may share some of your personal data with, or obtain your personal data from, the following categories of third parties:

Suppliers providing services to us in order to help us run our business and improve our services and your customer experience. We may for example share your personal data with the companies who provide deliveries for us. We may also disclose your information to the companies who help us get your feedback on our services.

 

At Cross Spot Studio, we select very carefully our suppliers who process your personal data on our behalf and require that they comply with high security standards for the protection of your personal data.

 

Credit and debit card companies

Cross Spot Studio shares some of your personal data, which includes information about your method of payment and purchase value, to the credit or debit card company that issued the card you used to make your order. In order to ensure the security of your transactions and prevent or detect fraudulent transactions, we may also share your information with our fraud screening partner.

 

Authorities

We may disclose your personal data when this is required by the law of any jurisdiction to which Cross Spot Studio may be subject.

Through our website we provide links to third party websites which are subject to separate Privacy Polices. Please be aware that this Privacy Policy does not apply to such websites and Cross Spot Studio is not responsible for your information that third parties may collect through these websites.

 

12. UPDATES TO OUR PRIVACY POLICY

We may make changes to this Privacy Policy from time to time. We will update the Privacy Policy and we will publish, on our website, any new version of this Policy.

 

 13. CONTACT INFORMATION

Questions, comments and requests regarding this privacy policy are welcome and should be addressed to hello@crossspotstudio.co.uk